Questions? No Problem.

Find out answers to most frequently asked questions listed below.

What Do You Actually Do?

Finding you tenants to take over rest of your lease and save you an average of $4000 on your lease break penalty.

Do You Provide This Service In Select Cities Only?

We are a nationwide company capable of providing service, regardless of your location.

What Are Your Work Hours?

We work Monday – Friday, 9am to 5pm. We are closed in observance of all Federal holidays.

Do You Specialize in Apartments Only?

No, we also help people in a stuck in their home and/or student off-campus housing leases.

How Much Will It Cost For Me to Get Out of My Lease?

We have a tier-pricing system based on your monthly rent. Please refer to the tabs below to find out the rate.

  • $379 (one-time fee)
  • $479 (one-time fee)
  • $579 (one-time fee)
  • $679 (one-time fee)
$379 (one-time fee)

*If your monthly rent is anywhere between $600-999 per month (copy of your lease may be required).

$479 (one-time fee)

If your monthly rent is anywhere between $1000-1999 per month (copy of your lease may be required).

$579 (one-time fee)

*If your monthly rent is anywhere between $2000-2999 per month (copy of your lease may be required).

$679 (one-time fee)

*If your monthly rent is anywhere between $3000-3999 per month (copy of your lease may be required).

How Does Your Fee Compare to Other Competitors in the Field?

There is the lowest fee you will ever find for a full-managed service. If you do not find a replacement tenant, your potential lease break fee may cost thousands of dollars with your apartment complex.

For example, if you monthly rent is $1500, your leasing complex may require that you submit a 60 days notice to vacate + Pay an additional 2 months rent. Lease break penalty could be around $3000 – 6000 or more. *Please make sure to call your complex / landlord to find out exact details.

If I cannot pay a fee upfront, do you offer some kind of financing option?

Yes, we do. Please contact one of our agents and we will be able to provide you with a link to PayPal Credit, which offers no interest payments for 6 months.

How quickly can you find a tenant to take over my lease?

Once you sign up, we begin work immediately. That means, that at any given time, you should expect that your apartment to be relet by one of our prospects. Generally, it can be anywhere from a few days to a few weeks.

What If I’m Not Able To Show My Property?

Every client is responsible for showing their unit to our prospects. However, if you’re not able to, then it is your responsibility to ask a friend or relative to do that on your behalf, in order to prevent service from being stalled.

Will I Get All of My Money Back, In Case a Tenant is Not Found?

Due to the nature of the service and the workload that we will undertake to find you tenant(s), there is no 100% money-back guarantee. We DO have a partial money-back guarantee, as shown below. *Either one of the 3 options will apply, depending on the situation.

  • Refund of 80%
  • $49 (one-time service fee)
  • Refund of 50% (very rare)
Refund of 80%
  • If you decide to cancel the service for ANY REASON within 14 business days of hiring us.
  • If you happen to find a replacement tenant on your own within 14 business days or anytime after (if we are still hired). Request for cancellation / refund must be emailed.
$49 (one-time service fee)

If tenant has not been found, either by us or by you, after maximum time allotted, your full refund will reflect a deduction of a one-time $49 service processing fee. Request for cancellation / refund must be emailed.

Refund of 50% (very rare)

50% refund is issued only in very RARE circumstances, when clients do not communicate with us before they take certain actions on their property. We always encourage our clients to consult with us every time, especially after we are already hired to help you.

  • If you relet on your own, and we’re not notified immediately
  • If we don’t get any response from you via text, phone or email after 24 hours 
  • If client refuses to meet with our lead, only because they had to reschedule a few times 
  • If client no longer lives in unit and does not designate anyone to show their unit to our lead
  • If lead wants to submit application, but client doesn’t allow them for any reason
  • If client does not honor the scheduled appointment(s), causing loss of qualified leads
  • If lead was officially approved and ready to sign lease, but client’s landlord refused to offer ‘sight unseen waiver’.
  • If lead viewed unit and wants to apply, but client tends to learn that their landlord either does not allow lease transfer and/or adding lead to the leasing agreement and client decides to cancel service regardless.
  • If lead(s) want to submit application, but landlord states that your unit is already rented 
  • If before signing lease, lead inquiries landlord on possibility to renew, but landlord says apartment is already rented to someone else after original term’s end and no other units available at renewal
  • If client returns apartment key to landlord within 14 business days without informing us first
  • If we bring client a lead, but leasing office steals our lead and our lead applies for another apartment in the community
  • If landlord’s mishandling leads to prospect’s loss of interest in applying for our client’s unit.
  • If client turns down our lead for the sake of their own
  • If client is hostile and uncooperative with agent on multiple occasions
  • If we continuously market client’s unit over period of 3 months lacking interest from prospects.
  • If agent has successfully scheduled and sent over at least 5 appointments or leads
  • If we market the unit at a certain price authorized by client, and when prospect submits application, leasing office informs of a new and much higher rental price.
  • If client’s apartment is infested with cockroaches and leads are deterred from applying
  • If client continuously misleads about information on their unit after failing to verify with landlord
If Tenant Is Not Found After 14 Business Days, Can I Continue Service?

Yes, we will not cancel the service on you. In fact, we will continue sending you the leads. There is never any additional fee required, if you want us to continue working for you until someone finally signs onto your lease.

Should I Really Submit a Notice to Vacate to My Complex?

No, you should never submit a notice to vacate to your landlord, unless there are zero options left. There are many problems that arise with submission of such notice and you would automatically put yourself into a financial trap with your complex, as well as us. Please call us to get a detailed explanation.

What Happens If a Prospect is Not Approved by My Complex?

Even though we work hard to make sure each prospect is pre-qualified, a landlord still has the final decision to make with regard to approval. If someone is not approved for whatever reason, we will provide you with other leads, until someone is finally approved and assigned to remainder of your lease.