After client submitted payment, we are unable to reach them
After the client submits their Questionnaire form and their payment, our agent will be reaching out to client within 24 hours to go over the form. This is a mandatory 10 minute interview that is required for the service to be successful. If our call is not answered, we will always leave a voicemail, send an follow-up email and/or text message to client asking to get in touch with us. Every day that a client does not respond to us, we may elect to exert our early termination policies with regard to a partial refund and cancellation of service.