After the client submits their Questionnaire form and their payment, our agent will be reaching out to client within 24 hours to go over the form. This is a mandatory 10 minute interview that is required for the service to be successful. If our call is not answered, we will always leave a voicemail, send an follow-up email and/or text message to client asking to get in  touch with us. Every day that a client does not respond to us, we may elect to exert our early termination policies with regard to a partial refund and cancellation of service.