When clients hire us to find them a tenant, they must be in full possession of the keys to their place of residence throughout the entire process. The leaseholder (client) is essentially responsible for showing their place to prospective tenants (unless leasing office has officially agreed to show on client’s behalf). If, at any time during the process, client returns keys to landlord, our agent(s) must be informed of this action IMMEDIATELY via email, phone or a text message. In most cases, when leaseholder returns keys to a landlord before the lease expires without another tenant taking over rest of the lease, it’s a direct gesture of lease breaking to your landlord. If client does this at the time when Take Over Lease is hired (during or after 14 business days), then service will be cancelled and subjected to a 20% withholding from the total refund.