Blog Post What are the Refund policies?




What are the Refund policies?

Every new client is expected to familiarize themselves with the Refund policies listed below. If any questions should arise, client must reach out to the representative that are working with or email our customer support at he**@ta***********.us.

  • If you relet on your own, and we’re not notified immediately
  • If we don’t get any response from you via text, phone or email after 24 hours 
  • If client refuses to meet with our lead, only because they had to reschedule a few times 
  • If client no longer lives in unit and does not designate anyone to show their unit to our lead
  • If lead wants to submit application, but client doesn’t allow them for any reason
  • If client does not honor the scheduled appointment(s), causing loss of qualified leads
  • If lead was officially approved and ready to sign lease, but client’s landlord refused to offer ‘sight unseen waiver’.
  • If lead(s) want to submit application, but landlord states that your unit is already rented 
  • If before signing lease, lead inquiries landlord on possibility to renew, but landlord says apartment is already rented to someone else after original term’s end and no other units available at renewal
  • If client returns apartment key to landlord within 14 business days without informing us first
  • If we bring client a lead, but leasing office steals our lead and our lead applies for another apartment in the community
  • If landlord’s mishandling leads to prospect’s loss of interest in applying for our client’s unit.
  • If client turns down our lead for the sake of their own
  • If client is hostile and uncooperative with agent on multiple occasions
  • If agent works with client for more than 3 months continuously and faces hurdles beyond our company’s control
  • If agent has successfully scheduled and sent over at least 5 appointments or leads
  • If we market the unit at a certain price authorized by client, and when prospect submits application, leasing office informs of a new and much higher rental price.
  • If client’s apartment is infested with cockroaches and leads are deterred from applying
  • If client continuously misleads about information on their unit after failing to verify with landlord

Due to the complexity of the business and the work load required to find someone to take over an existing lease, there is no 100% money back guarantee. When no one has been found to take over the lease by us after 14 business days (unless it falls under our 80% or 50% refund policies) and a client wishes to cancel, there is still a refund.  Your refund will reflect a $49 service processing fee deduction from your original payment made to Take Over Lease.

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