After becoming our client, one of our dedicated agents phones a client for a 10-15 minute verification process, where our agent goes over all the details of the Questionnaire form submitted to us. If client does not have some answers, we would request that it gets verified with their apartment complex or landlord within the next 24 hours, and then gets reported back to us. Once our work is started and/or appointments are set and we find out that our leads are misled, due to the fact that the information that you (client) had provided is not correct, it means that our leads’ time has been wasted and our reputation damaged. Often times, we will give you another chance to validate the information with your leasing office and continue our work for you. However, if our agents are continuously misled about the validity of information, then we may opt to cancel service with you and issue you a 50% refund due to inconsistency and wasted efforts on our part.