We get hired to bring you as many leads to your place as possible.  The more people come, the better chances of them applying and getting approved. In a roommate situation, every lead visiting your apartment wants to at least meet the other roommate that they’ll be sharing the space with, as soon as the lease is transferred.  Therefore, it’s utterly important that your roommate is responsive and open to meeting our chosen leads. If a roommate selectively meets some and refuses to meet others, it significantly hinders our efforts and diminishes the chances of finding someone to take over your lease.  In that case, we can only issue 50% of a refund based on all the work and costs attributed to advertising your apartment.