You’ve hired us to help you find the right tenant to take over your lease. One of the most crucial aspects of such success is our communication with you via phone, text or email (whichever you prefer best).  As soon as we have a potential candidate, ready and willing to see your apartment, we are going to contact you and expect you to respond promptly, so that we may schedule a showing. If you fail to get back to us in a reasonable amount of time, we will make every attempt possible to reach out to you via all the communication channels provided. However, if you consistently keep on ignoring our phone calls, emails or texts and you disappear for days or weeks at a time without any prior notice, then you are openly jeopardizing our best efforts and our fiduciary duties for completing a lease takeover within a 14 day period. Therefore, due to your carelessness, we may have the right to withhold your one-time payment for a violation of this policy.